I have spent at least 10 hours on a chat line and phone with them. I have been dealing with this company for several weeks now. It seems like a total scam and now they have had complete access to my computer. We asked to speak to a manager and he said we couldn't. We couldn't find any supporting evidence online of what he was asking us to pay since it seemed weird he opened a Note Text Box on my computer to "prove" what he was charging us for, versus normal companies being able to pull up a legitimate webpage. then he said we could pay $199 to get a one time fix. On we were trying to get help with our Linksys system as our wifi wasn't working and the (Velop is one of their products) and someone called us from a random support number (which Linksys direct support has confirmed is not their number) called us, gained remote control of my computer and told us we have to pay $299 for a one year support help to fix our problem when the entire system only costs $219 currently or we could pay $699 for 3-year support subscription (which comes free if you purchase a new set of nodes anyway. Customers need to be aware of Linksys' incompetent support and lack of ability to provide a working product/service. With that, I now demand reimbursement for this product due to its inoperability, as I will now have to purchase another system (which will not be Linksys). This is an expensive system (for which I paid ~$500), and Linksys obviously cannot fix the problem and provide a viable service. At this point, I have no additional time to waste on a product that will not be fixed. All attempts to fix the problem (which they have "escalated" to *************** support multiple times) have been unsuccessful. They continually promise calls back, yet it takes several phone calls and several days of waiting for a technician to call back. They have tried multiple times to fix the issue, and have wasted at least 15 hours of my time. About a week ago, Linksys performed a firmware update that resulted in non-operation of my product (Linksys Velop Intelligent Mesh Wi-Fi System 3-pack).
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